Shipping policy

Order Processing Time

All orders are processed within 1–3 business days.
Orders are not processed or shipped on weekends or holidays.

If we are experiencing a high volume of orders, processing times may be slightly delayed. If there will be a significant delay in your order, we will notify you by email.

Shipping Times

Estimated shipping times:

• United States: 4–10 business days

• International: 7–21 business days

Please note that shipping times may vary based on location, weather, carrier delays, and customs processing.

Shipping Rates

Shipping fees are calculated at checkout based on your location and the items in your order.

Order Tracking

Once your order has shipped, you will receive an email with your tracking number.
Please allow up to 48 hours for tracking information to update.

Wrong Address Disclaimer

It is the customer’s responsibility to ensure the shipping address is correct.
If you notice an error after placing your order, please contact us within 12 hours so we can attempt to correct it before your order is processed.

Lost or Delayed Packages

We are not responsible for delays caused by the carrier.
If your package is lost or marked as delivered but not received, please contact the shipping carrier directly.
We will assist in filing claims when possible.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos, and we will arrange a replacement.

International Orders & Customs

Buyers are responsible for any customs fees, duties, or taxes imposed by their country.
We have no control over customs delays.

Contact Us

For questions regarding shipping or your order, contact us at:
Support@urbanbyte.store